Hi
Can anyone help me with their experience of this situation ?
A friend got this letter below from Ticketmaster, and clicked to order a ticket transfer to Wembley.
She heard nothing from them and tried to contact them about this.
She got directed to a phone line, which has remained in huge and impossible queuing
for the entire week.
So she does not know if she has a ticket or not.
This seems appalling to me - can anyone advise on a way through to Ticketmaster
so she can find out if she actually has a ticket or not ?
Once we know for sure if she has missed out, then we can race and get the tickets that have now become available ?
Many thanks for any help you can give !
Paddy
*UPDATE* - Leonard Cohen - Hop Farm, Kent
Dear Ticketmaster customer,
This is an important update regarding the Leonard Cohen events previously at Hop Farm, Kent, on 8 and 9 September 2012, now taking place at Wembley Arena, London, on the same nights.
For Wembley, doors will open at 18:30 and the show will start at 19:30. All times are subject to change.
Please click here to request either an exchange to the Wembley Arena event or to obtain a refund for your booking.
Please note: You will only be able to exchange to the same date as your original booking.
If we do not hear from you by 17:00 on 31 August 2012, we will assume you do not wish to exchange and refund your booking.
If you require any further assistance, please visit our FAQs by clicking on:
http://www.ticketmaster.co.uk/h/help.html
Please accept our sincere apologies for any inconvenience caused.
Best Wishes,
Ticketmaster Customer Service