Ticketmaster & Rosemont show

[A Brick in the Wall]

After Ticketmaster totally screwed up my pre-sale purchase & their customer service was as inept as a newborn -- I decided to buy tickets this AM -- at the exact moment that tickets went on sale -- Ticketmaster is reporting no tickets available.

Some things do not change & they deserve every AG of every state coming after them.

My 2 cents...

===
Update --- I decided to go back & try the purchase one more time -- & 20 minutes after Ticketmaster said they had no tickets available -- I scored 1st row seats...

Yeah -- happy & honked at the same time....

[da2008]

to be fair, sometimes ticketmaster does this to prevent tickets from going to scalpers. makes sense trying to buy tickets for 20-30 minutes after tickets officially go on sale.

[James T]

We don't ever hold tickets back to sell so soon after going on sale. Even when tickets are held back it is by promoters/artists and we arn't made aware til they go back on sale.

Any problems with the service are obviously an annoyance but if Customer Services couldn't help it honestly isn't TMs fault and probably something to do with the venues onsale set-up.

I used to hate ticketmaster but I understand it better now I work there. Glad you got tickets. The ones you bought will of either been held by someone trying to pay online or what a member of staff was holding for someone who was on the phone trying to pay. Maybe the card was rejected and they went back on sale. There's also the possibility that it was a tout who broke the ticket limit and had the order cancelled.

[A Brick in the Wall]

We don't ever hold tickets back to sell so soon after going on sale. Even when tickets are held back it is by promoters/artists and we arn't made aware til they go back on sale.

Any problems with the service are obviously an annoyance but if Customer Services couldn't help it honestly isn't TMs fault and probably something to do with the venues onsale set-up.

I used to hate ticketmaster but I understand it better now I work there. Glad you got tickets. The ones you bought will of either been held by someone trying to pay online or what a member of staff was holding for someone who was on the phone trying to pay. Maybe the card was rejected and they went back on sale. There's also the possibility that it was a tout who broke the ticket limit and had the order cancelled.

Ticketmaster Customer Support was so bad that it was simply comical --- even though they had the entire email chain of both sides of the conversation they kept asking the same questions -- and then in the last one -- told me they were working on my request for accessible seating -- which I had never requested --- then they just quit responding -- I tried to call in then -- but they don't open until 10 AM eastern time -- which was not going to work for me.

No way I believe that every ticket for the event was sold or being sold the instant the tix went on sale --- I suspect they had another computer screwup -- just like when I tried to verify my CC & the system collasped the other night -- which is exactly what happened to Ticketmaster & the Springsteen concert sales --- which means they did not get that glich fixed very well...

[A Brick in the Wall]

to be fair, sometimes ticketmaster does this to prevent tickets from going to scalpers. makes sense trying to buy tickets for 20-30 minutes after tickets officially go on sale.

I don't buy that theory unless you have some evidence --- I just think they had another glich -- one of many.

[MaryB]

-- just like when I tried to verify my CC & the system collasped the other night -- which is exactly what happened to Ticketmaster & the Springsteen concert sales --- which means they did not get that glich fixed very well...

I called my cc company a day in advance to advise them that I would be purchasing tiks, the date and approx. time, and the highest approx. amt. I also contacted them approx. 1/2 hour before the tiks went on sale to make sure they had this info. Your cc company will sometimes block a larger amt. purchase or if the purchase shows an out-of-state company. They will do this to prevent a possible fraud issue. Maybe this is what happened. Taking the above precaution might prevent this glich from occurring.

[James T]

Regardless of whether you believe all the tickets went on sale, ticketmaster do not control which seats and tickes are released and when. The venue have control of that and activate the onsales.

[A Brick in the Wall]

Regardless of whether you believe all the tickets went on sale, ticketmaster do not control which seats and tickes are released and when. The venue have control of that and activate the onsales.

Whatever --- I just know that for the first 10 or so minutes the site kept saying no tickets met my request --- 2 tickets any price -- then I got 1st row seats -- after buying them I got back on off & on the rest of the day & there are seats each time I asked -- all in the front 10 -12 rows ---

[A Brick in the Wall]

-- just like when I tried to verify my CC & the system collasped the other night -- which is exactly what happened to Ticketmaster & the Springsteen concert sales --- which means they did not get that glich fixed very well...

I called my cc company a day in advance to advise them that I would be purchasing tiks, the date and approx. time, and the highest approx. amt. I also contacted them approx. 1/2 hour before the tiks went on sale to make sure they had this info. Your cc company will sometimes block a larger amt. purchase or if the purchase shows an out-of-state company. They will do this to prevent a possible fraud issue. Maybe this is what happened. Taking the above precaution might prevent this glich from occurring.

Again -- whatever --- I use this card for many purchases -- I do not believe the card company ever got any request from Ticketmaster --- all I ever got was a blank screen --- today when I bought the tickets -- Ticketmaster again asked for me to use the verify button & it worked smooth as silk.

This is the 1st time I've ever had any serious problems with Ticketmaster -- but I did find out how pathetic the Customer Service is when I needed them.

[A Brick in the Wall]

We don't ever hold tickets back to sell so soon after going on sale. Even when tickets are held back it is by promoters/artists and we arn't made aware til they go back on sale.

Any problems with the service are obviously an annoyance but if Customer Services couldn't help it honestly isn't TMs fault and probably something to do with the venues onsale set-up.

I used to hate ticketmaster but I understand it better now I work there. Glad you got tickets. The ones you bought will of either been held by someone trying to pay online or what a member of staff was holding for someone who was on the phone trying to pay. Maybe the card was rejected and they went back on sale. There's also the possibility that it was a tout who broke the ticket limit and had the order cancelled.

Follow up -- I just got another email from Customer Support -- after they told me that they had an order from me but needed me to verify the CC# -- they have now told me they don't have an order but I can call Customer Support with my problem.

Is this Suppport out-sourced to another planet?

[Neophyte]

Had a similar confusing experience when I tried to get the best tickets at 10 o'clock last Thursday. First I asked for Best Available and got cheapest so I rejected and contemplated going to another city. Then I thought I should be more specific so put in $250. and was told none were available. Tried Best Available again and got some pretty good $95. ones so bought them. Since none of it made sense, I tried $250. again and got 2nd row center and grabbed them!!!!! Like you, Brick in the Wall, I'm thrilled with the final result, but

[A Brick in the Wall]

Had a similar confusing experience when I tried to get the best tickets at 10 o'clock last Thursday. First I asked for Best Available and got cheapest so I rejected and contemplated going to another city. Then I thought I should be more specific so put in $250. and was told none were available. Tried Best Available again and got some pretty good $95. ones so bought them. Since none of it made sense, I tried $250. again and got 2nd row center and grabbed them!!!!! Like you, Brick in the Wall, I'm thrilled with the final result, but

Yeah -- it's been a maddening exercise --- After my last email from them saying they didn't have the order that they earlier said they did have --- I emailed them back that I had purchased tix from the general sale but I was happy I did not need their Customer Service because they were no good at it --- Customer Service replied that they were happy that they were able to help me with my problem. I swear I was communicating with an out sourced group from another planet.

[Neophyte]

Funny!!