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Roger that. Truly tired of 2020, looking forward to a normal 2021.

That’s a shame, but these are complicated times.

Do we know when in 2021 it is likely to be released? I wouldn’t have minded hanging on a bit longer for it to come, but maybe the delay is significant.

Also, will we get the priority discount code again on this group when the time comes to reorder?

I’m sure the set will be worth the wait when it finally arrives. Thanks for keeping us all informed.

John


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Thank you Jarkko & Marie for the information. So once more we practice our lessons in patience...

Dear Jarkko!
Disappointing news. We have to practice your famous P-word again.
Thank you for keeping us informed and hope we will meet again in 2021...
Christine

I noticed a pending transaction for the refund on my credit card statement online but then it dissapeared . Did anyone else notice this

There is still no sign of my refund yet, even though I had an e-mail more than a week ago telling me that the refund had been processed.

I am not impressed.

Wendy

Mabeanie1 wrote: ↑Thu Sep 10, 2020 9:27 am There is still no sign of my refund yet, even though I had an e-mail more than a week ago telling me that the refund had been processed.

I am not impressed.

Wendy

Same here

Mabeanie1 wrote: ↑Thu Sep 10, 2020 9:27 am There is still no sign of my refund yet, even though I had an e-mail more than a week ago telling me that the refund had been processed.

I am not impressed.

Wendy

Same for me.

I asked the project management today, and they told us:

The refunds are being processed and should be credited to all buyers' accounts over the next few days. We are in regular contact with the payment processor to make sure that the refunds are processed promptly and completely.

Thanks for following up Jarkko.

Wendy

This is amazing! Late to the game on the announcement in general. Can't wait!

jarkko wrote: ↑Thu Sep 10, 2020 8:47 pm I asked the project management today, and they told us:

The refunds are being processed and should be credited to all buyers' accounts over the next few days. We are in regular contact with the payment processor to make sure that the refunds are processed promptly and completely.

I am wondering what passes for “the next few days” in Unified Heart Productions land. Another week has passed since project management gave Jarkko this assurance and still no refund despite an e-mail on 2 September informing me “you have received a refund”. I haven’t.

I am going to take a bath on this fiasco as it is with credit card currency exchange fees and adverse exchange rate movements. To have to wait so long for it and have to chase just adds insult to injury and I am getting very annoyed and upset by it. I am sick and tired of having to check my account on a daily basis.

Wendy

I emailed Robert Kory again to find out what’s going on!

Thanks again Jarkko.

One further thought: I do wish they had given us the option of rolling orders over to 2021 instead of automatically refunding (or not as it turned out). I would certainly have done that to avoid the aforementioned fees and exchange rate problems. I wasn’t bothered about having the box before the holiday season in any case and Christmas (or insert your holiday) as we know it is most likely cancelled this year with a resurgence of coronavirus cases across the globe.

Wendy