Your photo ID
Your Ticketmaster order number
The credit card you used to buy the tickets
Pre-sales conducted through other ticket sellers will also be "Will Call." To be safe, you should also bring your photo ID, the printed receipt from your on-line ticket purchase and the credit card you used to make the purchase when you pick up your tickets.
Using this "Will Call" system dramatically hinders the ability of scalpers/touts to grab tickets for resale. It worked well during Leonard's previous North American tours.
The question is often asked whether you can have someone else pick up and use your tickets. Ticketmaster advises the following:
** UPDATE: We have learned that the VIP package tickets can be printed or can be mailed to your home. AEG says that the packages are set up differently from the regular tickets and can not be limited to "will call" for the presale the way regular tickets can be.It depends on the venue. Many venues let you designate an alternate name for will call pickup and may require that person to present a photo ID, the Ticketmaster order number, and a photocopy of the front and back of the credit card you used to buy the tickets. Be safe: Block out everything but the last four digits of your account number!
To request alternate pickup for tickets you've already bought, please contact us by clicking the Ask a Question tab above. Someone from our Fan Support team will arrange it - if it's OK with the venue - and tell you what that person needs to bring to the will callwindow.
(https://ticketmasterus.custhelp.com/app ... ILL%20CALL)