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PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 9:52 am
by jarkko
The concerts at Hop Farm (September 8 and 9) have been moved to the Wembley Arena in London.

The Wembley tickets are now available at http://www.eventim.co.uk/tickets.html?f ... iliate=KUK


Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 10:34 am
by da2008
Sorry, will there be a presale for the Sunday date? Thank you, Jarkko.

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 10:49 am
by jarkko
AEG told us in numerous emails last night that there is a presale to both, and when I checked the links in the late hours both still worked. For some reason the presale is now active only to the first gig. I have emailed AEG to ask why. Will let you know as soon as possible. Both concerts go on public sale tomorrow morning.

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 10:51 am
by da2008
Thank you, Jarkko! It's happened before and is definitely nothing for you to worry about. I'll check later. Hope you have a nice day.

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 10:58 am
by lightasabreeze
When it says ticket holders will be informed as to like for like, does that mean they will automatically be reallocated to us, or what do we do now? What a mess!!!

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 11:00 am
by jarkko
I have been told that the emails sent to the Hop Farm ticket holders will contain all the information they need.
--- Meanwhile AEG emailed that they're looking into the presage issue (2nd night) urgently now and will get back to us ASAP

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 11:20 am
by jarkko
BOTH PRESALES ARE NOW ACTIVE - BOTH SEPT 8 AND 9.

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 12:16 pm
by Vicomte
But only from 12th Row back, why is that?

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 12:19 pm
by da2008
jarkko wrote:BOTH PRESALES ARE NOW ACTIVE - BOTH SEPT 8 AND 9.
Thank you Jarkko!

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 12:20 pm
by honeyrose
I paid £200 for tix and can't afford to rebook until I get a refund. So far I have had no communication at all from Eventim but see from other posts, that we will get a refund at some stage and can then rebook if we want to. Meanwhile presale is already open. All seems very unfair. :(

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 12:52 pm
by sueabbott
Please could situation be clarified for existing ticket holders for Hop farm?I have not received any e mails. We are being told not to buy from Wembley but what exactly is happening ?

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 1:43 pm
by jarkko
Just received from AEG:
Eventim are working on sending the emails out to all customers who have tickets held like for like of what they have originally purchased

The original purchase will be cancelled and they will have a link and a pass code to purchase a like for like ticket from held inventory. This is not a 'presale' but a specifically held allocation for these customers.

I am speaking to Eventim now to ensure this message is clear and simple to any customers speaking to their call centre.

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:02 pm
by cw12
Hello,

Can I ask if everyone has the email with the code as so far we have only received the email about the pre-sale?

thanks

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:21 pm
by linmag
Well I certainly didn't get like for like. I originally had tickets for row B and have ended up on row 18 of block B at Wembley, which is about 40 rows back.

Re: PRESALE TO THE WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:26 pm
by Born With The Gift Of A G
Vicomte wrote:But only from 12th Row back, why is that?

Fairly obvious, I would have thought.

The first 11 rows have (rightly) been set aside as part of an allocation to be offered to those Hop Farm ticketholders who had booked the equivalent seats for the original show(s).